1. Your Legal Rights

 

Nothing in this policy affects your statutory rights. Under the Consumer Rights Act 2015, you are entitled to a refund, repair, replacement and/or compensation where goods are faulty, not as described, or not fit for purpose.

 

2. Change of Mind Returns

 

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

 

If you cancel within this period, we will issue a refund or account credit. The cost of returning goods will be your responsibility unless the goods are faulty or incorrectly supplied. Any courier collection arranged by us will be deducted from the refund.

 

Returned goods must be unused, in their original condition and packaging, and returned without damage.

 

3. Returns Authorisation

 

All returns must be authorised in advance. To request a returns authorisation, please contact us by email and provide:

•Your order number

•Proof of purchase

 

Once authorised, we will either arrange a courier collection or provide the correct return address. Goods returned without prior authorisation cannot be accepted.

 

4. Faulty or Incorrect Goods

 

If goods are faulty, damaged, or incorrectly supplied, please contact us as soon as reasonably possible. Where applicable, we will arrange a repair, replacement, or refund in accordance with your statutory rights.

 

5. Manufacturer’s Warranty

 

All products sold by Toners4u are covered by a manufacturer’s warranty unless otherwise stated. Warranty details are available on individual product pages or within the “Help” section of our website.

 

If you require assistance with a manufacturer’s warranty claim, please contact us.

 

6. Data Protection & Privacy (UK GDPR)

 

When you contact us regarding a return, warranty claim, or enquiry, we will process your personal data (such as your name, contact details, order information, and payment reference) solely for the purpose of handling your request and fulfilling our contractual and legal obligations.

 

Your personal data will:

•Be processed lawfully, fairly, and transparently

•Only be used where necessary to manage returns, refunds, replacements, or warranty claims

•Be shared with third parties (such as couriers or manufacturers) only where required to complete your request

•Be retained only for as long as necessary in accordance with legal and accounting requirements

 

You have the right to request access to, correction of, or deletion of your personal data, and to object to or restrict certain types of processing. Further details on how we handle personal data can be found in our Privacy Policy.